Q & A Topics


 

User Account Management

I’ve lost my betlobby password! What now?

First of all, don’t panic! Now that you’re relaxed, you may recover your password by clicking the “Forgot your password?” link at the top right corner of every page on betlobby. Enter the email address which you used when you registered on betlobby and if all goes well, you will receive and e-mail with a link to change your password.

I want to change my username, is this possible?

The only way in which a user may change their username is by deleting their current account and reactivating a new one, under a different username. User stats cannot be migrated from one username to another, and authority, comments, posts, etc.. cannot be transferred from one username to another.

What is the age restriction for betlobby?

The age restriction for betlobby is 18+. We do not promote or condone underage gambling as it is illegal in most countries.

Age verification tests are often done through online gambling sites, so please read all the terms and conditions, and abide by the gaming laws in your country. Also keep in mind that this website is for information purposes and we are not (and cannot be held) responsible for your actions.

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User Profiles

Is it possible to delete or edit comments which I posted on betlobby?

Once a comment is posted it cannot be edited or deleted. Our suggestion here is to ‘think before you leap’, and post wisely!

How do I change my personal details and edit my profile?

Once logged in, you can edit your profile by clicking ‘my betlobby’ in the top navigation menu.

I’m not registered yet, can I post comments on betlobby?

All registered member can write comments, whilst visitors are restricted to viewing only. You can easily create a new account in a just few seconds and start posting away at your hearts content!

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Subscriptions & RSS

I just subscribed to the betlobby rss feed but haven’t received anything yet. What should I do?

Subscriptions are normally sent through email. Have a look at your inbox and if you don’t find anything, check whether you entered the correct address in your profile.

How can I unsubscribe from betlobby?

Once logged in, go to ‘my betlobby’, click manage my subscriptions and uncheck all the subscribed boxes.

Newsletter Subscriptions and RSS feeds – What is the difference?

Subscriptions are sent through email in your inbox and RSS feeds are sent to an RSS reader like Google Reader, your web browser’s reader or email service.

What stuff can I follow by RSS and what newsletters can I subscribe to?

You can follow anything that is published on betlobby.

A few of sections you can follow by RSS & Subscription are:

  • Latest News

  • Latest Blogs

  • New competitions

  • Members offers

  • Newest added Reviews

  • Updates

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Bonuses

How do you select the bonuses on offer through betlobby?

We do this by approaching the best online gambling sites and negotiating the best deal to ensure maximum value to all our players.

 

Why are betlobby offers higher than those on other gambling portals?

Some online gaming sites provide exclusive bonuses and offers which are available just for betlobby members – Exciting isn’t it ?! This also means that to benefit from these offers, you must register through our links and use our bonus codes (where available).

 

How can I be eligible for a bonus of exclusive offer?
Just sign up to the any gaming site through betlobby and you’ll be able to participate in the betlobby exclusive offers.

 

What kinds of bonuses are available?
There are various bonuses and offers available for new members. These range from no deposit bonuses, to new member free-rolls, sign-up bonuses and more. There are literally hundreds of different promotions and offers available every month so keep updated through our newsletter on the latest offers.

 

I didn’t receive the bonus I was promised. What should I do?
In this case, the fastest way would be to contact the gaming sites customer support. The contact info of the gaming site can be found next to the site review on betlobby. Customer support reps are usually very fast at dealing with players queries so they should sort you out in no time at all.

 

Alternatively, you may also contact us or let us know about an issue you have and we’ll be more than happy to rectify the situation.

Can I get more than one bonus at a time?
Yes! You may sign up to several gaming sites to particpate in multiuple bonus offers. To get more than one bonus at the same gaming site, however you should read the terms and conditions for that site. Do not attempt to open multiple accounts because this is considered a fraudulent activity and winnings may be voided. As a rules of thumb, you should always read the terms and conditions for each online gambling site.

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Reviews

What’s are betting site reviews?

The betting site reviews section displays our review for every site listed on the betlobby directory. In the reviews we conveniently display the most relevant information about the online betting site.

With this information available you will be in a better position at deciding which betting site to join. In thhe review section we include company information, bonuses available, screenshots, contact information, and the betlobby rating.

There is an error in one of the listed reviews. Where can I report this?

You may use our contact page to report any errors or mis-information on betlobby.

Can I edit the gambling site reviews?

Reviews may not be edited, but you may report an error found on the reviews. We’ll fix the error as soon as possible.

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Using betlobby

Which browsers are supported by betlobby

For the best user experience we recommend using Internet Explorer, Firefox, Google Chrome, or Safari. We’ve tried and tested betlobby with the mentioned browsers and everything ran smoothly.

If you are used to a different browser, don’t fret – you can still use it, but please do let us know of any bugs which you may encounter so we may fix them asap.

I’m having problems logging in on the site, and it’s something to do with cookies.

To log into betlobby, cookies must be enabled on your browser. Here are a few quick steps to get you rup and running in no time.

Firefox

For Windows:

1. Open Firefox and click “Tools” in your browser toolbar.

2. Select “Options”.

3. Go to the “Privacy” tab.

4. Check the box corresponding to “Accept cookies from sites”.

5. Click “OK” to save your changes.

If you are using Mac OS X, you need to select “Preferences…” on the “Firefox” menu, instead of “Options…” on the “Tools” menu.

 

Internet Explorer 7

We recommend setting the privacy setting on “Medium” (default level). This setting will allow cookies from betlobby.com. In order to change the privacy level, you can follow these steps:

1. Open Internet Explorer and click the Tools button (the icon of the cog/gear) or “Tools” in your browser toolbar.

2. Select “Internet Options…”.

3. Go to the “Privacy” tab.

4. Move the slider to “Medium”.

5. Click “OK” to save your settings and close the dialog.

Safari 3

For Windows:

1. Open Safari and click “Edit” in your browser toolbar.

2. Select “Preferences…”.

3. Click on “Security”.

4. For “Accept cookies”, select “Always” or “Only from sites you navigate to”.

5. Close the dialog.

If you’re using Mac OS X, you need to select “Preferences…” on the “Safari” menu instead.

Why am I prompted to log in every time I visit betlobby?

Your betlobby login information and preferences are stored in cookies, so if these have been deleted we will not be able to keep you logged in automatically upon your next visit.

If you’d like your login details to be remembered for the next time you visit betlobby, make sure you don’t delete the betlobby cookies from your browser.

 

I’m having trouble with certain features of betlobby, like comment posting, and ratings.

Some parts of betlobby require the use of Javascript, so make sure that it is enabled when browsing the pages on our betting portal. Chances are that if you encountered problems it has something to do with Javascript not being enabled. Here are some steps to help you enable javascript in your browser.

Firefox 3

For Windows:

1. Open Firefox and click “Tools” in your browser toolbar.

2. Select “Options…”.

3. Go to the “Content” tab.

4. Tick the checkbox next to “Enable JavaScript”.

5. Click “OK” to save your settings and close the dialog.

6. Refresh the betlobby page you were viewing.

If you are using Mac OS X, you need to select “Preferences…” on the “Firefox” menu, instead of “Options…” on the “Tools” menu.

Internet Explorer 7

1. Open Internet Explorer and click the Tools button (the picture of the gear) or “Tools” in your browser toolbar.

2. Select “Internet Options…”.

3. Go to the “Security” tab.

4. In the “Security level for this zone” box, click on “Custom level…”.

5. Scroll toward the bottom of the Settings box to “Scripting” and enable active scripting.

6. Click “OK” twice to save your settings and close the dialog.

7. Refresh the betlobby page you were viewing by hitting the F5 key on your keyboard.

Safari 3

For Windows:

1. Open Safari and click “Edit” in your browser toolbar.

2. Select “Preferences…”.

3. Click on “Security”.

4. Check both “Enable Java” and “Enable JavaScript”.

5. Close the dialog.

6. Refresh the betlobby page you were viewing.

If you’re using Mac OS X, you need to select “Preferences…” on the “Safari” menu instead.

I found a problem with betlobby and i’d like to report it. How may I do so?

You can tell us about any bugs with the site through our contact page. We appreciate your feedback, so let us know about the slightest details so we can give you the best user experience possible.

When telling us about bugs/problems with betlobby, it would be really helpful if you give us more details, ex.

– What type of problem/bug is it? – Ex. Slow loading page / Dead link

– How did you come across the bug?

– What link/URL causes this bug, if any?

– Which browser are you using. Does this bug surface with other browsers?

– Describe in a few steps how to reproduce this problem

– When following the steps you described above: 1. What actually happens? 2. What was meant to happen?

Security issues

If you would like to report a technical issue, please send us a message through our contact page.

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Other questions

How can I report an offensive user, or offensive content

If you wish to point out any user misbehaviour or material which may be considered offensive or inappropriate according to our terms and conditions, please send us a message on our contact page.

N.B Please refrain from reporting any other betlobby member in the public areas like forums, blogs, and comments.

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